We have a 30-day no questions asked return policy on unopened items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and unopened in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@boxav.com.
You can always contact us for any return questions at support@boxav.com.
Damages and issues
Please inspect your order upon reception and contact us immediately at support@boxav.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We encourage you to always inspect the boxes before acceptance of shipment. Damaged boxes should always be refused if the damage might have impacted the product. Concealed damage should be reported within 24 hours of receipt.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Please contact support@boxav.com to start the exchange process.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
